Rocket gold cc7c039f27cf9f20bce365d649c988cc3d3b25e7e8a3edbdae06f8e5000521d4

Frequently asked questions

General answers:

  • What is a GiftRocket?

    The GiftRocket Gift Card, issued by Sunrise Banks, N.A., is a new type of online gift card that's redeemable for money. The sender can select a business where they suggest the money be spent, though ultimately, the recipient has the freedom to decide how to spend it. See how it works.

  • What is the relationship between GiftRocket, Inc and Sunrise Banks, N.A.?

    GiftRocket is the marketer and program manager of the GiftRocket Program, through which Sunrise Banks, N.A. issues the GiftRocket Gift Card. See the Terms and Conditions for additional information.

  • How can I contact GiftRocket?

    Please email us at support@giftrocket.com or call us at 1-800-GIFTROCKET. More information can be found on our contact page.

Sending answers:

  • How do I send a GiftRocket Gift Card?

    Search for a business. Pick a business. Enter your friend's email and how much the gift is for. Pay. Get started at send a GiftRocket. Or send a universal gift.

  • How does the gift get delivered?

    You can deliver the gift by email or as a printed card.

  • How do printable gift cards work?

    When creating your gift, select the "printable" delivery option. After you pay, you'll receive an order confirmation email that has a PDF file attached. Print out the attachment and fold it into a card. There's a website URL on each card. To redeem, the recipient types that URL into their browser or phone.

  • Is there a fee?

    Yes, it's $2 plus 5% of the gift amount. In certain cases, the fee may be different depending on several factors. The fee is displayed at checkout. Please contact us regarding bulk order and API pricing.

  • What does the recipient's card look like?

    See an example card.

  • How will GiftRocket's charge appear on my credit card statement?

    The purchase will appear as "GIFTROCKET.COM".

  • I live outside the US. Can I use purchase a GiftRocket Gift Card?

    Unfortunately the service is limited to domestic customers only.

  • What is the connection between Yelp and the GiftRocket service?

    GiftRocket and Sunrise Banks, N.A. are not affiliated with or endorsed by Yelp. Business search listings are powered by Yelp and we display ratings from Yelp.

  • Can I buy GiftRockets in bulk?

    Yes! Check out our bulk orders page. It's a good option for buying a bunch of gifts quickly.

Redeeming answers:

  • What happens when I redeem a GiftRocket?

    After you redeem, money will be transfered to you via your selected redemption option. Then you can go spend it at the business suggested on your gift and write the sender a thank you.

  • How do I receive the money?

    You have the choice to receive money to your bank account or credit/debit card. US bank accounts and most US credit/debit cards are supported. You may also elect to receive the funds as an Amazon.com Gift Card.

  • I received a printable GiftRocket. How do I redeem it?

    Visit https://www.giftrocket.com/gift and enter the gift code into the form. That will take you to your gift.

  • Do I have to spend it at the business?

    No. But if the sender knows you, chances are you'll like the place they chose!