Frequently asked questions

General questions:

Sending questions:

Redeeming questions:

General answers:

  • What is a GiftRocket?

    The GiftRocket Prepaid Gift is a new type of online gift that's redeemable for money or a merchant-branded gift card. The sender can select a business where they suggest the money be spent, though ultimately, the recipient has the freedom to decide how to spend it. See how it works.

  • How can I contact GiftRocket?

    Please email us at support@giftrocket.com or call us at 1-800-GIFTROCKET. More information can be found on our contact page.

Sending answers:

  • How do I send a GiftRocket?

    Search for a business. Choose a business to suggest. Enter your friend's email and how much the gift is for. Pay. Get started at send a GiftRocket. Or send a universal gift.

  • How does the gift get delivered?

    You can deliver the gift by email or as a printed greeting card with gift redemption code.

  • How do printable gifts work?

    When creating your gift, select the "printable" delivery option. After you pay, you'll receive an order confirmation email that has a PDF file attached. Print out the attachment and fold it into a card. There's a website URL on each card. To redeem, the recipient types that URL into their browser or phone.

  • Is there a fee?

    Yes, it's $2 plus 5% of the gift amount. In certain cases, the fee may be different depending on several factors. The fee is displayed at checkout. Please contact us regarding bulk order and API pricing.

  • How will GiftRocket's charge appear on my credit card statement?

    The purchase will appear as "GIFTROCKET.COM".

  • I live outside the US. Can I purchase a gift?

    The service is limited to domestic customers only.

Redeeming answers:

  • What happens when I redeem a GiftRocket?

    After you redeem, money will be transfered to you via your selected redemption option. Then you can go spend it at the business suggested on your gift and write the sender a thank you.

  • How do I receive the money?

    You have the choice to receive money to your US-based bank account or via select merchant gift cards.

  • I received a printable GiftRocket. How do I redeem it?

    Visit https://www.giftrocket.com/gift and enter the gift redemption code into the form. That will take you to your gift.

  • Do I have to spend it at the business?

    No. But if the sender knows you, chances are you'll like the place they chose! You have the choice to receive the gift funds to your US-based bank account or via select merchant gift cards and can spend where you choose.